Welcome to Malissa J!

Returns Information

If for any reason you are not completely satisfied with any of your purchases, you can request to return the item(s) within 14 working days of receipt of the goods.

You will need to request a returns authorisation code from one of our team members by telephoning the office on 0113 245 05 06. You will need to keep a copy of your authorisation code for your reference. When sending a return please state your authorisation code on the label of your package.

Please enclose a letter with your parcel stating your authorisation code, contact details, the date and reasons for returning the goods. If you have received a faulty item you must let our returns team know within 14 working days. Please note we will only refund the postage cost if the item(s) you have received is incorrect or damaged.

On receipt of the returned items to our warehouse the returns team will inspect the item and any notes. If the item(s) is in stock or fixable we will send the fixed or new item(s) back to you. If your item(s) is unfixable or irreplaceable we will credit your Malissa J account with the amount due. Returns can take up to 10 working days to process.

Returns are only accepted in the original resalable condition. Returns will not be accepted if worn, de-shaped, de-coloured, customised, misused, washed, or in a non-resalable condition.
 

  • If you have lost your authorisation code or you have any queries regarding returns please telephone our office on 0113 245 05 06 or email us at info@watch-out-uk.com.
  • The customer is liable for the cost of postage and packaging on a returned item(s) unless they are damaged beyond repair or incorrect. We recommend returning the goods by registered / insured post.
  •  
  • We will not be liable for any loss or damage incurred whilst returns are held by third parties.

AUTHORISATION CODE:

RETURNS ADDRESS

WATCH OUT UK LTD

HARVEY HOUSE

ENFIELD AVENUE

LEEDS

LS7 1QN


PLEASE NOTE THIS IS NOT A FREE POSTAGE LABEL.
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